Important Documents

When starting their volunteering and in each subsequent year, mentors are asked to sign the following agreement:

To sign, make sure you have read and understood the following:

Big Brothers Big Sisters of Christchurch is an agency member of the Canterbury Youth Worker Collective.It has adopted the Collective’s Code of Ethics
Please read through the code and become familiar with its content.
The Collective regularly hold training days that assist in understanding the background and application of the code.

Mentoring relationships are confidential. But what exactly does that mean?
Our Match Confidentiality Policy explains where confidentiality starts & stops.

From time to time, young people can disclose quite distressing information to their mentor. It is important that the information is handled well.

 A really helpful booklet called 'How can I Tell'  is worth reading if you have concerns about a young persons wellbeing and want to understand more about what to look out for.

If you have a concern about something a young person has disclosed to you, call your Supervisor and read this Policy about how mentors and our agency respond.

If you have a complaint to make, please look at our Complaints Policy and Procedure.

In case of an incident

While incidents and accidents rarely happen in a mentoring setting, it is the mentor's responsibility to manage the immediate response. Depending on the nature of the incident, you should call the young person's parent, your supervisor and if necessary, the appropriate emergency service. Following the incident, we ask you to complete this form. Incidents include minor car crashes, breakages, all injuries, significant interpersonal conflicts or where some emotional harm or distress may have been caused.


 If, at any time, you experience any problems with mentoring, or if you have anything you want to discuss with Big Brothers Big Sisters of Christchurch, please don’t hesitate to contact your supervisor or call the Office on:

(03) 358 4019

Mentoring can be a challenging task at times, so we have put together this to help you make sense of those difficult times.